Arena Personnel Ltd (“Arena”, “we” or “us”) is committed to protecting and respecting your privacy.
This Policy (together with other documents referred to herein) describes what personal information we collect from you and how we process your personal information when you use the arenagroup.co.uk (“Website”).
Personal information we may collect from you
– We may collect personal information on your visits to the Website including, but not limited to, your IP address, browser, timestamp, traffic data, location data, weblogs, content from surveys and contact forms and other communication data and the resources that you access. Our collection of this personal information will make your visit to the Website easier in the future as we will be able to suggest content that is relevant to you based on the location you access the Website from, what content you access and how you interact with it.
– We may also collect information for marketing purposes and analysis, including information on how you respond to email, SMS, phone and other marketing campaigns
– We will collect any information you provide to us when you use our contact forms (for example, “Contact us”, “Chat with Us”, “Register a Vacancy” “Upload CV” or “Apply”). The provision of your personal information via our contact forms is not a statutory or contractual requirement; however, please note that fields marked with an asterisk (*) are mandatory fields, because we need this information to comply with or respond to your request. If you contact us, we will keep a record of that correspondence.
– Fields we may request include but are not limited to: your name, Company name, email address, Telephone number, Your location, Vacancy type.
How we use your Personal Information
Your personal information will be collected and handled by us for the following purposes:
– To provide you with the services you expect us to • to best tailor content and resources according to your preferences.
– To respond to your request or questions when you contact us. • with your consent we may also use your contact data for direct marketing to inform you about services/products/events etc that might be of interest to you (we will communicate by email, telephone, mail and/or other communication methods) to help us create, publish, and improve content most relevant to you.
– To ensure that the content provided through the Website is presented in the most effective manner for you and for your device.
– To perform analytical research on our prospective client and candidate base, including the content, and the services/products they are interested in
– To transfer data to third parties (see below)
– Where necessary, to comply with any legal obligation; and we may also process your information to:
a. investigate or respond to incidents and complaints b. comply with obligations and rights and cooperate with investigations carried out by the police, government or regulators.
What does the law say about this?
– Necessary for our legitimate interests in pursuing the purposes set out above, and such interests in each case not being overridden by your privacy interests;
– In some cases, necessary to meet our legal or regulatory responsibilities, such as disclosures to authorities, regulators or government bodies; or
– In some cases, necessary for the performance of a task carried out in the public interest and, when we use special categories of personal information, necessary for establishing, exercising or defending legal claims or where the processing relates to personal information manifestly in the public domain;
– In limited circumstances, processed with your consent which we obtain from you from time to time, such as when you opt-in to receive marketing communications and news, via email and other communication means.
Do you have to give us the personal information we ask for?
You are not obliged to provide your personal information to us when generally navigating our website, however we cannot fulfil any specific requests for information or provide you with a tailored service unless you do so.
How long do you keep my personal information for?
We will keep your information for typically, 1 year after you have finished with Arena’s services. Other information for legitimate business reasons may be kept for up to 7 years.
Sharing with third parties
To facilitate our efficient use of your information, and to provide you with content and/or resources, or to fulfil a request you make of us, we disclose your information to third parties. However, this disclosure will only occur in the following circumstances:
– To suppliers, contractors and agents: from time to time we may engage or employ other companies and individuals to perform functions on our behalf. Examples include the hosting and/or maintaining of website content, or the provision of certain features contained on the Website, and the provision of marketing services.
– Such recipients will only have access to your personal information as required by them to perform their functions, and are not permitted to use such personal information for any other purposes. These recipients will be subject to contractual confidentiality obligations.
– To government or law enforcement authorities if we determine in our sole discretion that we are under a legal obligation to do so.
IP addresses and cookies
We collect information about your computer, including (where available) your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and we will not use it in isolation to identify you or any individual. If you provide us with personal data, such as your name, we will then match your IP address and browsing history (for example) with that personal data.
|Name of cookie||Type of cookie||Reason for cookie||Description|
|Sess||1st /Persistent||Functionality||A random Session ID is created for each new visitor. Functionality, maintaining account details and preferences are controlled by session cookies|
|_UTMZ||1st /Persistent||Analytics||Extracts the following information- where the visitor came from, which search engine they used, what link they clicked on,what keyword they used and from where in the world they accessed a website.|
|_UTMA||1st /Persistent||Analytics||Keeps track of the number of times a visitor has been to the site, when their first visit and last visits were.|
|_UTMC||1st /Persistent||Analytics||Works with UTMB_ to determine how long the visitor spends on the site|
|_UTMB||1st /Persistent||Analytics||Works with UTMC_ to determine how long the visitor spends on the site|
If your computer is shared with other people, we advise that you do not select the ‘remember my details’ option when that option is offered by the Website.
Where your personal information is stored and processed
As explained in the “Sharing with third parties” paragraph above, we share your personal information with the following:
– Third party suppliers, contractors or agents: where we use a third party supplier, contractor or agent, your personal information remains under our control and we have controls in place to ensure your personal information is adequately protected.
We endeavour to take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Policy.
Do we transfer your data outside the European Union?
We will only send your data outside of the European Economic Area (‘EEA’) to:
– Follow your instructions.
– Comply with a legal duty.
– Work with our agents and advisers who we use to help run your accounts and services. If we do transfer information to outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA. We’ll use one of these safeguards:
Although we will do our best to protect your personal information, you should be aware that the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to the Website or any third party; for this reason, any transmission is at your own risk. We will use strict operational procedures and adequate, technical and organisational security measures to prevent any unauthorised access, change, deletion or transmission of this personal information.
Your rights. How you can access, correct and delete your personal information
Under applicable data protection laws, you have the following rights:
– Right to access and obtain a copy of your personal information: You are entitled to request confirmation whether we process any of your personal information. Where this is the case, you may have access to your personal information and to certain information about how it is processed. In some cases, you can ask us to provide you with an electronic copy of your information.
– Right to correct your personal information: If you can demonstrate that personal information we hold about you is not correct, you can ask that this information is updated or otherwise corrected.
– Right to be forgotten/have data deleted: In certain circumstances, you have the right to have your personal data deleted. You may make such a request at any time and Arena will evaluate if your request should be granted, however this right is subject to any legal rights or obligations we may have to retain data. For situations where, in accordance with the law, we determine that your request to have your personal information deleted must be granted, Arena will do so without undue delay.
To exercise your rights, you can contact us at the following address: email@example.com
To the extent our processing of your personal information is based on your consent, you also have the right to withdraw your consent at any time. Withdrawal of your consent will not affect the lawfulness of any processing based on your consent before the receipt of such withdrawal.
You can also lodge a complaint about our processing of your personal information with your local data protection authority.
We will only send marketing communications to you via email or other communication means where you have consented that we may do so. We will usually offer you a check box on the forms we use to collect your personal information where, if you agree to receive marketing communications, you have to click the box. Where we send marketing communications to you via email, you may opt out of receiving any further marketing communications by clicking the ‘unsubscribe’ or ‘opt-out’ function in the email. In addition, you can also exercise your opt-out right at any time by contacting us at firstname.lastname@example.org and providing the following information: your name, your email address, a contact telephone number, the marketing communications you would like to opt out of receiving.
Changes to this Policy
The terms of this Policy may change from time to time. We shall publish any material changes to this Policy through appropriate notices either on this Website or contacting you using other communication channels.
You can request a copy of mechanisms relating to a specific transfer of your personal information by contacting email@example.com. You can also contact our local data protection representative at the following address firstname.lastname@example.org