Customer Service Representative

Call us: 01462 481005

JOB DESCRIPTION

Salary: Up to £18,500.00

industry: Customer Service

Our customer is based close to town with easy access to public transport and are looking for a new member of staff to join their friendly team.   You will be part of their small Customer Service Desk team providing telephone support to their customers, allocating work to engineers, recording data, updating and monitoring systems, updating and maintaining regular reporting using Microsoft Excel and assisting with basic internal IT issues.

This role is ideal for a customer focussed individual who has a passion for customer service and could also be an ideal start to a career in IT, customer services or administration. The ideal candidate will have experience within a customer service, administrative, retail or call centre environment.  IT literacy is essential (Windows & Microsoft Office), however training for specific IT skills/tasks will be provided.

You would be required to work on a shift pattern, covering 7 days per week, 365 days per year, including weekends and Bank Holidays between the hours of 5am and 8pm. The current shift pattern consists of 4 days on and 2 days off, consisting of 2 days starting at 5am, 2 days starting at 11am and 2 days off, this continues throughout the year and is subject to change depending on business requirements.

Du to the nature of the role offers of employment will be dependent on passing a 6 month probationary period and an employment/educational referencing check.

Benefits:

  • 4 x basic salary life assurance.
  • Overtime.
  • 29 days annual leave.
  • Company Pension.

 

Please note: due to the high volume of CV’s we receive, we are unable to respond personally to all applications. If you do not hear from us within 5 working days of your application, please take your application as unsuccessful on this occasion. Good luck with your job search.

Arena Personnel Ltd – Letchworth Garden City’s independent recruitment agency.

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