Customer Service Representative

Call us: 01462 481005

JOB DESCRIPTION

Salary: £18,000.00

industry: Service

The job is based at UK Headquarters in the centre of Letchworth Garden City,  You will be part of their small Customer Service Desk team providing telephone support to their customers, allocating work to their  engineers, recording data, updating and monitoring systems, updating and maintaining regular reporting using Microsoft Excel and assisting with basic internal IT issues.

This role is ideal for a customer focussed individual who has a passion for customer service and could also be an ideal start to a career in IT, customer services or administration. The ideal candidate will have experience within a customer service, administrative, retail or call centre environment.  IT literacy is essential (Windows, Microsoft Office and Google Suite), however training for specific IT skills/tasks will be provided.

You would be required to work on a shift pattern, covering 7 days per week, 365 days per year, including weekends and Bank Holidays between the hours of 5am and 8pm. The current rotating shift pattern is 4 days on and 2 days off, consisting of 2 days working from 5am – 2pm, 2 days working from 11am – 8pm and 2 days off, this continues throughout the year and is subject to change depending on business requirements.

Due to the nature of the role offers of employment will be dependent on passing a 6 month probationary period and an employment/educational referencing check.

Please note that candidates will require their own transport or live within walking distance of Letchworth Town Centre as there is no public transport available for the 5am shift start.

  • Starting salary of £18,000 per annum, increasing to £18,600 per annum after completion of 6 months probationary period (pro-rata for part-time hours).
  • 4 x basic salary life assurance.
  • Overtime.
  • 29 days annual leave 
  • Company Pension.

Please note: due to the high volume of CV’s we receive, we are unable to respond personally to all applications. If you do not hear from us within 5 working days of your application, please take your application as unsuccessful on this occasion. Good luck with your job search.

Arena Personnel Ltd – Letchworth Garden City’s independent recruitment agency.

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