Export Administrator - Letchworth

Call us: 01462 481005


Salary: £26,000.00

industry: Manufacturing

Your main purpose in the role will be to maintain the smooth flow of export order processing and customer communication ensuring the highest level of customer service and helping our  Distributors to grow their own businesses. Based in Letchworth Garden City offices this full-time role will provide assistance to the Senior Export Administrator and support to the Export Sales Manager.

The successful applicant will have a high standard of written and spoken English, be commercially aware and numerate. You will have good communication skills, an empathy for customers for whom English is not their first language and represent the company in a professional manner consistent with the company’s reputation.

Day to day duties will include:- 

  • Process export orders accurate input, arrange shipments, raise shipping documentation and ensure that the customers' accounts and stock are properly invoiced/debited/credited.
  • Ensure export orders are prepared in a a timely manner whilst liaising with colleagues in the Purchasing and Warehouse departments in this respect.
  • Maintain the integrity of customer communications advising of despatch details, sending invoices and notifying customers of possible delays.
  • Administration of all documentation relating to shipping and export which may be country specific including regulatory compliance.
  • Maintain record keeping in line with company policy including filing and archiving of records.
  • Dealing with general queries received by telephone and email.
  • Maintain customer records including contact details and pricing.
  • Manage customer complaints adhering to procedures for documentation in accordance with the company quality system.
  • Assist with special projects as defined by the Export Sales Manager.
  • carry out other duties within the department as they arise.
  • maintain an exceptional level of service to our export customers.

Personally you should have a high standard of written and spoken English and be very numerate.  Attention to detail will also be key for this role along with very good Excel, Word and Outlook experience.    Experience of exporting goods both in Europe and the Rest of the World would be a great advantage along with any knowledge of regulations relating to exporting.

The company have a great reputation and along with your salary you will receive profit related pay scheme, pension, life insurance and private health care.

Hours of work are 9am - 5.30pm Monday to Friday, free parking is available on site. 

Please forward you CV along with a cover letter as to why you think you are suitable for the role and we will be in touch.

Please note: due to the high volume of CV’s we receive, we are unable to respond personally to all applications. If you do not hear from us within 5 working days of your application, please take your application as unsuccessful on this occasion. Good luck with your job search.

Arena Personnel Ltd – Letchworth Garden City’s independent recruitment agency.

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