IT Account Manager - Letchworth

Call us: 07500 110779

JOB DESCRIPTION

Salary: c.£30,000.00 + Car Allowance

industry: IT

As a key member of the company’s sales and account management team your role will be to manage and promote the relationship between the company and its clients and identify new business opportunities.

You may have previous experience within an MSP in a different role and would like a new challenge, have previous account management experience, or you may be a recent graduate with an interest in business and business development.

Role Summary:

Growing and developing existing clients, together with generating new business.

Providing product quotes and high-quality pre- and post-sales advice and support.

Coordinating members of the team, including technical support, customer service, and management, to meet performance objectives and customers’ expectations.

To manage the full project life cycle from start-up, through delivery, to project completion. Ensuring projects are delivered within agreed limits for time, cost, and quality.

Assisting in solution development efforts that best address customer needs.

Liaising with 3rd party suppliers, where necessary to resolve customer problems and queries.

Job Responsibilities:

Responsible for the planning, execution, monitoring, control, and closure of projects

Create and execute plans and work breakdowns and revisions as appropriate

Manage day-to-day project tasks

Lead project meetings with clients, suppliers, and 3rd parties

Communicate regular project updates internally and to clients

Negotiate both internally and externally to resolve project risks and issues

Maintain and develop a computerised customer and prospect database.

Respond to and follow up sales enquiries included when required personal visits.

Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff.

Monitor and report on activities and provide relevant management information through a weekly sales meeting.

Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.

Knowledge/Experience Required:

Likely to have previous experience in a sales or BDM role

Knowledge of the IT Sector

Clear and effective communicator with the ability to quickly build strong relationships

Good understanding of business-to-business sales process

Must have full, current driving license

Excellent inter-personal communication and negotiation skills

Self-motivation and ability to organise own time effectively as well as to motivate and advise others to schedule their own workloads

Detailed knowledge of the principles of project management

Considerable knowledge and experience of the full project life cycle and project management methodologies

Able to work openly and co-operatively with others, both within immediate project teams and elsewhere

Good presentational skills; able to present complex ideas at the appropriate level to both technical and non-technical audiences

Experience of managing multiple simultaneous activities and leading project teams

Attention to detail and high level of accuracy

Excellent organisation and planning skills

Effective verbal and written communication skills

Account Manager Benefits

Full Time Salary £30,000 P/A DOE

£5000 Car allowance

Performance related bonus/incentives

Private health insurance

25 Days holiday

Excellent pension scheme + 5% annual pension contribution

Onsite Parking

We look forward to receiving your CV.

Please note due to the high volume of CV’s we receive we are unable to respond personally to all applications. If you do not hear from us within five working days of your application, please take your application as unsuccessful on this occasion. Good luck with your job search.

Arena Personnel Ltd – Letchworth Garden City’s independent recruitment agency.

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